Refund Policy

1. Try before you pay

Every new account includes a free 1-day trial of the Pro plan with no payment method required, so you can make sure mockiso fits your workflow before subscribing.

2. 14-day refund on your first payment

If you are not satisfied, request a refund within 14 days of your first payment for a plan and we will refund it in full. This applies once per customer.

3. Renewals

Renewal payments are generally non-refundable, but if you forgot to cancel and have not used paid features since the renewal, contact us within 7 days of the renewal and we will review your request in good faith.

4. Canceling

You can cancel at any time from the Billing page in your dashboard. Your subscription stays active until the end of the current billing period and will not renew. Your projects are kept and your account moves to the Free plan afterwards.

5. How refunds are processed

Payments are processed by Dodo Payments, our Merchant of Record. Approved refunds are issued to the original payment method through Dodo Payments and usually appear within 5–10 business days, depending on your bank.

6. Request a refund

Email support@mockiso.com from the address on your account and include your invoice number. You can also reach Dodo Payments support through the link on your receipt.